Frequently Asked Questions
The questions readers send most often, answered briefly. Each answer points into the catalog where the longer version lives.
About the catalog
Short answers about how this site works, what it contains and what it will never contain. For deal-level mechanics, start with the direction pages; for comparisons, with the route map.
Frequently asked questions
Why is there no exchange rate anywhere on this site?
Because a rate is a property of a moment, not of a direction. We describe the structure that produces the rate — spread, network fee, market premiums — so you can evaluate whatever number you are quoted today. A catalog of rates would be wrong by the time you finished reading it.
Which of the three assets is the safest to send?
«Safe» splits into two parts: safe from value drift (that is the stablecoin, USDT) and safe from user error (that is whichever asset you have sent before). For a first transfer, USDT on TRC20 is the calmest combination of both — stable value and a flat, predictable fee.
What is the single most expensive mistake in a fiat deal?
Sending on the wrong network. A wrong amount stalls a deal; a reused address usually still gets matched; a wrong network can put your asset somewhere it takes real effort and cost to retrieve — and sometimes it is simply unrecoverable. The network selector deserves a second look more than any other field on the send screen.
How long does a quote stay honest?
Quote windows are typically minutes, not hours, and shorter in volatile moments. The window is not a trick — it is how the service caps its own market risk. Your job is to know the window before you accept, and to abort and re-quote rather than send into an expired deal.
Do I need to verify my identity to exchange?
It depends on the route. Person-to-person platforms usually gate larger amounts behind some verification; small deals often pass without. Desk services set their own thresholds. The trend in most jurisdictions is toward more verification at lower amounts — treat any specific rule you read as a snapshot, and expect it to move.
What should I do if a payout is late?
First, separate the legs: check the transaction hash in a block explorer. If the crypto leg is confirmed, the delay lives on the fiat side — banking hours, rail queues, weekend gaps — and pressure in a chat window will not move a bank. Present the hash, the quote and the exact amount to support; a complete case file shortens every resolution.